How can we help?
Monthly charges are not appearing on my invoices. What's wrong?
I have athletes that pay cash at every lesson. Can I create receipts?
How can I show individual lessons on my invoices?
How do I set the invoice date/due date?
How do I include the "Click Here to Pay Online" button in my invoice?
How will my families know when I've received their payments?
How can I create/track different payment types (cash, check, debit, etc.)?
What’s the difference between a payment, a discount and a refund?
Can I add a charge to multiple families at once (bulk)?
Can I create & email invoices in bulk?
Can I make one invoice for families with multiple athletes?
How do I send an invoice reminder?
How can I charge my athletes once per semester, term or year?
My business doesn’t invoice monthly, what do I do?
How do I record an ISF (bounced) payment?
Why does a refund increase the family’s balance owing?
How can I invoice athletes for books and other materials?
I would like to sell gift certificates for my services. Can AthletaDesk accommodate this?
How are totals calculated at the bottom of the Families & Invoices page?
I’ve added a post-dated charge to a family’s account. How can I see it?
Can AthletaDesk send out overdue invoice reminders automatically?
How do I track missed payments?
How do I add a discount to an invoice?
How do I add extra charges or items to invoices?
I changed an athlete's default price, but the old prices are still shown on the invoice. Why?
How do I track separate types of revenue? (i.e. for equipment or materials I resell to athletes)
I sell prepaid lesson packages, can AthletaDesk accommodate this?
How do I create an opening balance for my athlete families?
What's the difference between Expanded, Normal and Condensed invoice formats?
How do I create a recurring charge (ex. equipment rental, yearly registration fee, etc.)?
How do I mark an invoice as "Paid"?
I just received an overdue invoice reminder summary. What happens now?
Can I send SMS invoice notifications and reminders?
How do I disable automatic overdue invoice reminders?
How do I send a receipt to a family after I have recorded the payment?
How do I mark an invoice as "Unpaid"?
How do I peek ahead at upcoming transactions?
What does "Preferred Invoice Recipient" mean?
Why are families missing upcoming charges in their account?
How do I void an invoice?
How do I delete an invoice?
How do I view an invoice I've created?
How do I view my recent transactions?
How do I add a charge category?
How do I edit a charge category?
How do I delete a charge category?
How do I send the invoice(s) that I created?
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