How can we help?
Getting Started Guide
Step 1: Adding Athletes
Step 2: Schedule Lessons
Step 3: Taking Attendance
Step 4: Create an Invoice
Step 5: Recording Payments
Getting Started Guide (Multi-User)
Step 1: Adding Instructors
Step 2: Adding Athletes
Step 3: Schedule Lessons
Step 4: Taking Attendance
Step 5: Create an Invoice
How do I subscribe?
How do I update my billing details?
How do I remove an instructor/staff member from my plan?
I am changing plans, do I get a partial credit?
I am subscribed (or I am trying to subscribe) but my card was declined. Why?
How do I record lesson notes from the Home Agenda?
How do I view a family's balance on the Home Agenda?
How can I take attendance for the whole day from the Home Agenda?
How do I add/remove items from my Home Agenda?
What's included in the "Projected Monthly Revenue"?
Instructors & Admins
How do I record a library item?
How do I lend an item to an athlete?
How do I mark a loaned item as returned?
Can I review my loaned item history?
Can I export my lending library to a spreadsheet?
How do I work with folders in my Online Resources?
How do I share content (audio, video, PDFs, etc.) with my athletes?
How many times has my uploaded content been viewed?
Which students have viewed my uploaded content (download log)?
What formats can be streamed on the Athlete Portal?
Families & Invoices
Expenses & Other Revenue
How are totals calculated on the Expenses & Other Revenue page?
What's the difference between Cash Flow & Accrual mode?
How do I record a refund for a business related expense?
Can I take pictures of my Expenses and Other Revenue?
How do I add pictures to my existing Revenue & Other Expenses?
How can I use the GPS feature on my iPad/iPhone to track mileage?
How do I record mileage?
What does the "Advanced" mileage feature do?
How do I automatically create expense entries when I enter mileage?
How do I add images to my site?
How can I add an image gallery to my website?
How can I add a blog to my website?
Can I create a customizable contact form for my website?
Can I place a Google map on my website?
News & Blog Posts
What is a "Sticky Post"?
How can I share news & announcements with my business?
What's the difference between Cash & Accrual mode?
What do the different options in the Athlete Retention report mean?
What reports does AthletaDesk offer?
Do I have to use PayPal or Stripe?
How do I enable Stripe integration?
An athlete sent me funds directly on PayPal...now what?
What if a credit card is declined?
Can credit cards be automatically charged?
I am an individual instructor, is AthletaDesk right for me?
I manage multiple instructors, is AthletaDesk right for me?
Which devices are compatible with AthletaDesk?
Is there an AthletaDesk app?
Will AthletaDesk work on my Mac, PC, iPhone, iPad or Android device?
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